About the Role
Assist one of the nation’s largest electric generation and distribution and natural gas delivery companies. Provide assistance to over 4 million customers in the Midwest.
Requirements
What’s Needed to Provide Support for this Client:
Inbound calls to assist customers with billing inquiries.
Patience and empathy.
Easily manage stress, able to work under pressure, and adapt to adverse situations.
Be knowledgeable and friendly.
Deliver eloquent customer service.
Have experience working with users to identify the best solution.
What It Takes To Succeed:
You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience, and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations.
Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
No degree necessary. This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Get started by signing up to work as an agent for Anissette Solutions.
Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.
Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.
What You Need To Get Started:
Register with Anissette Solutions.
We’ll send you instructions to sign up on the Arise Platform.
Select a client opportunity.
Enroll in a certification course to prepare to service.
Responsibilities:
Answer Inbound calls to assist customers with billing inquiries
Resolve customer issues and questions
Process payment deferrals and installment plans
Attempt to save customer that might be unhappy with current rate or plan
Accurately enroll customer in correct plan
Ensure no Public Utilities Commission Complaints are filed
Qualifications:
Must be able to pass a background check and drug screening.
Must be able to work 15-20 hours a week (some clients have weekend requirements).
Must have a quiet distraction free work environment.
Must have minimum computer specifications or better as needed by client (laptop or desktop).
Must have a USB headset with microphone (required for a certification training).
Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection.
Must have a phone service.
Must be able to purchase a call center noise cancelling headset that connects to your computer via USB.
Benefits:
No commute!
Save gasoline expenses!
You can take your job with you (even if you have to relocate)!
You can work from the comfort of your home!
Choose your own schedule!
Establish yourself in the customer service telecommunications industry!
About the Company
Anissette Solutions helps connect call center companies in a virtual work force to many of the largest companies in the world. Our mission is to help as many people as possible find their passion and take control of their business career. It’s our passion. If you have ever thought of working from home by starting your own at home call center but had no clue where to start, we are here to help you! Anissette Solutions Agents provide the service for US-Based Fortune 500 Companies. You have the choice to choose your clients and schedule from the comfort of your own home.
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Anissette Solutions LLC.